Privacy Policy Granada Dental
At Granada Dental, your privacy is important to us. We are committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or receive dental care at our clinic in Sherwood Park, Alberta.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email, insurance details, and health history when you book appointments or complete intake forms.
Health Information: Medical and dental history, treatment details, and other information required to provide safe and effective care.
Website & Online Booking Information: IP address, browser type, and cookies (used to improve your online experience).
2. How We Use Your Information
We collect and use your information for the following purposes:
To provide dental care and treatment tailored to your needs
To schedule, confirm, or follow up on appointments
To communicate with you regarding your care, insurance, or billing
To submit claims to your insurance provider (with your consent)
To improve our website and services
To comply with legal and regulatory requirements
3. How We Protect Your Information
Your personal and health information is kept strictly confidential. We use secure systems and safeguards, including:
Restricted staff access to patient records
Secure electronic record systems
Encrypted data transmission where applicable
Staff training on privacy best practices
4. Sharing of Information
We will never sell or trade your personal information. We may share your information only in the following cases:
With your consent (e.g., submitting insurance claims on your behalf)
With other healthcare providers if needed for your treatment
When required by law, regulation, or court order
5. Cookies & Website Usage
Our website may use cookies and analytics tools to enhance your browsing experience and understand visitor activity. You can disable cookies through your browser settings, though some website features may not function properly.
6. Your Rights
You have the right to:
Access and request a copy of your personal information
Correct any inaccurate or outdated information
Withdraw consent for certain uses (subject to legal and contractual restrictions)
Ask questions or file a complaint regarding our privacy practices
7. Retention of Information
We retain patient records as required by Alberta law and professional regulations. Once records are no longer needed, they are securely destroyed.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Granada Dental – Sherwood Park
[ 201-101 Granada Blvd, Sherwood Park, AB T8A 4W2 ]
Phone: [ (780) 250-1616 ]
Email: [ granadadental@shaw.ca ]